Polices - Code of Practice

Mary MacWilliam Acting Agency

Code of Practice

This Code of Practice outlines the standards that guide our professional conduct. It ensures fairness, transparency, and integrity in all interactions with clients, casting professionals, and industry partners.

Core Principles

Professionalism: We act with honesty, respect, and accountability in all professional dealings.
Equality & Diversity: We champion inclusivity and do not tolerate discrimination based on age, gender, ethnicity, disability, or any protected characteristic.
Transparency: Commission rates, terms of representation, and contractual obligations are communicated clearly and openly.
Confidentiality: Personal and professional information is handled securely and shared only when necessary for legitimate business purposes.
Open Communication: We encourage constructive dialogue and address concerns promptly and respectfully.

Safeguarding Policy

Zero Tolerance for Abuse: Physical, emotional, or sexual abuse is never tolerated.
Reporting Procedures: Any safeguarding concerns must be reported immediately to the designated safeguarding officer.
Background Checks: Where appropriate, DBS checks are carried out for individuals working with minors or vulnerable persons.
Training: Staff and representatives receive safeguarding training to identify and respond to potential risks.
Safe Communication: All communication with minors or vulnerable adults is monitored and conducted professionally.

Privacy Policy (UK GDPR Compliant)

Data We Collect: Personal details, professional materials (CVs, headshots), and website usage data.
How We Use Data: Representation management, casting submissions, legal compliance, and website improvements.
Legal Basis: Contractual necessity, consent, legal obligations, and legitimate interests.
Sharing: Only with casting professionals, trusted service providers, and authorities when legally required. We never sell personal data.
Retention: Data is retained only for as long as necessary or legally required.
Your Rights: Access, correction, deletion, withdrawal of consent, objection, and portability. Contact: marymacwilliam1@gmail.com.
Security: Technical and organisational measures protect your data.
Cookies: Our website uses cookies; preferences can be managed through your browser settings.

Representation Standards

We represent actors fairly, ethically, and without conflicts of interest.
We support clients in pursuing multiple representation where beneficial.
Actors are free to seek additional or alternative representation.
If an actor chooses to leave, one month’s notice is required.
We encourage open communication to resolve concerns before departure.
If an actor leaves, the Agency will receive commission on any jobs secured by us prior to departure.
No commission is taken on work the actor secures independently.

Financial Practices

Commission Rates:

Film, TV & Commercials: 20%
Theatre / Stage Work: 10%
Voiceover Work: 20%
Commercial / Modelling Work: 20%

No Hidden Fees: All financial arrangements are transparent.

Prompt Payments: We process payments efficiently and provide clear remittance information.

Complaints Handling

Clients may raise concerns via email or phone. We handle complaints promptly, fairly, and confidentially, aiming to resolve issues through open and constructive communication.

Contact Details